Terms of Service & Privacy Policy

Patriot Lawn and Pest – Terms of Service & Privacy Policy

Effective Date: 10/10/2024 Updated 01/01/2026

By accessing this website or engaging services with Patriot Lawn and Pest (“Company,” “we,” “us,” or “our”), you agree to these Terms of Service and Privacy Policy (“Terms”).

Acceptance of Terms

By agreeing to an estimate, whether verbally, in writing, or electronically, the Customer acknowledges that they have read, understand, and accept these Terms of Service & Privacy Policy.

All services performed and payments made are subject to these Terms. Any work requested or scheduled constitutes acceptance of the Terms by the Customer.

1. Scope of Services

All services are subject to:

• On-Site inspection
• Written estimates or service agreements
• Weather, regulatory, and property-specific conditions

No service, pricing, or result is guaranteed unless expressly stated in writing.

2. Estimates, Scheduling & Change Orders

• All estimates are free and non-binding
• Final scope, pricing, and timelines are governed by written proposals, agreements, or invoices
• Scheduling may be adjusted due to weather, safety, staffing, or operational needs

Change Orders: Services are subject to change orders if:

• Site conditions differ from those observed at the time of estimate
• Hidden, underground, or unforeseen conditions are discovered
• Weather or environmental conditions impact the scope
• Customer requests modifications

Change orders may adjust pricing, scheduling, or materials and may be approved verbally, electronically, or in writing.

3. Payments, Late Fees & Returned Payments

Payment Methods & Timing

• Standard Services: Payment is due at the time of service via check, ACH, debit, or credit card.
• Landscaping Projects: Require 50% down at project start and 50% due upon completion.
• Commercial Contracts: Specific payment terms in commercial agreements supersede standard payment terms.

Secure Payments

• Customers are encouraged to encrypt their payment method through their profile using the PCI-Compliant link provided by Patriot Lawn and Pest.
• If a card expires or requires an update, please contact the office at 918-800-1426 for assistance.

Late Payments

• Any invoice not paid when due may accrue a late fee of ten percent (10%) per month or Twenty Dollars ($20),  whichever is greater.

Returned Check / NSF Payments

• Any returned check, declined ACH,  or non-sufficient funds (NSF) payment will incur a $100 fee per occurrence.
• Company may suspend services until payment is made with certified funds, cash, or credit card.
• Repeated returned payments may require prepayment for future services.

4. Suspension of Services

Failure to pay invoices, repeated returned payments, or violation of service terms may result in immediate suspension or termination of services.

5. Limitation of Liability

To the fullest extent under Oklahoma law:

• Company is not liable for indirect, incidental, special, or consequential damages
• Not responsible for weather, acts of God, pre-existing conditions, underground utilities, or conditions      beyond control
• Liability, if any, shall not exceed the amount paid for the specific service

6. Indemnification

Customer agrees to hold harmless and defend Patriot Lawn and Pest, its owners, employees, and contractors from any claims, damages, or losses arising from:

• Unsafe property conditions
• Customer negligence
• Misuse of services
• Violation of these Terms

7. Intellectual Property & Job Site Media

• Website content, logos, images, and branding are the property of Patriot Lawn and Pest
• Any photos or videos captured during service are the sole property of the Company
• Media may be used for marketing, advertising, training, or social media
• Customer will not be compensated for use of images
• No identifying info will be disclosed without consent

8. Mechanical Aeration – Sprinkler & Utilities

• Sprinkler & Septic: Patriot will mark visible sprinkler heads and septic components during mechanical aeration; any sprinkler heads damaged by service will be replaced at no charge.
• Aeration Depth: 1.5–3.5 inches (customary turf service)
• Cable Depth Requirements:
  • Rocky/shallow areas: 24 inches minimum
  • Cables in conduit: 18 inches minimum
• Customer Responsibility: Shallow, unburied, improperly buried, or undocumented cables are the responsibility of Customer or original service provider.
• Hold Harmless: Customer agrees to indemnify Patriot for damage to utilities or cables above minimum depths.

9. Rock, Utilities & Excavation Hold Harmless

• Patriot will contact OKIE 811 before any digging operations involving mechanized heavy equipment
• Hand-dug work will not include private utility locating unless requested
• Customer agrees to hold harmless Patriot for damage to:
  • Shallow/unburied utilities
  • Private lines not marked or disclosed
  • Unknown subsurface conditions
• Rock, soil, or debris may require change orders and affect pricing/scheduling

10. Privacy Policy

• Information Collected: Name, email, phone, service address, billing info, communications
• Use of Information: Scheduling, billing, service delivery, internal business operations
• No Sale or Sharing: Customer data is never sold or shared with third parties
• Disclosure Only: Required by law, to process payments, or to protect Company rights

11. No Professional Advice

Content does not constitute legal, structural, engineering, or environmental advice. Customers are responsible for consulting appropriate professionals.

12. Modifications

Company may update these Terms at any time. Continued use constitutes acceptance of changes.

13. Governing Law & Venue

Oklahoma law governs these Terms. Venue for disputes is exclusively in Oklahoma courts.

14. Contact

Patriot Lawn and Pest
📞 918-800-1426
📧 service@PatriotLawnandPest.com
🌐 www.PatriotLawnandPest.com

15. Dispute Resolution / Arbitration

• Any dispute, claim, or controversy arising out of or relating to these Terms or the services      provided shall first be submitted to mediation.
• If mediation does not resolve the dispute, it shall be resolved by binding arbitration in Oklahoma, in accordance with the rules of the American Arbitration Association.
• The decision of the arbitrator shall be final and enforceable in any court of competent jurisdiction.
• Each party shall bear its own  attorney fees and costs, unless the arbitrator rules otherwise.

16. Warranty Disclaimer

• Except as expressly stated in writing by Patriot Lawn and Pest, all services are provided “as is”.
• No warranties, express or implied, are made regarding fitness for a particular purpose, results, or outcomes.
• Any service guarantees must be explicitly  documented in writing.

17. Limitation of Consequential Damages

• To the fullest extent permitted by Oklahoma law, Patriot Lawn and Pest shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to:
  • Lost profits, lost revenue, or loss of use
  • Property damage not directly caused by gross negligence or intentional misconduct
• Total liability for any claim related to services shall not exceed the amount actually paid by the      Customer for the specific service giving rise to the claim

18. Pricing Adjustments

• Service prices may be adjusted annually or as needed due to increased costs of labor, equipment, materials, products, tariffs, or other operational expenses.
• Patriot Lawn and Pest will provide advance notice of any price changes affecting your account via email,  phone, or text message.
• Price changes will apply only to future services; services already performed will be billed at the agreed rate.
• Continued use of services after receiving notice constitutes acceptance of the new pricing.